Booking, Payment & Cancellation Terms

1. Booking Confirmation & Card on File

To submit a booking request, the following are mandatory:

• A valid payment card on file
• Explicit acceptance of these Booking, Payment & Cancellation Terms

A booking becomes binding once confirmed by the marina through the Docking platform and is subject to the payment, deposit, and cancellation rules described below.

2. Service Fee

At the time of booking confirmation, Docking charges a Service Fee of 5% of the total booking value.

• The Service Fee is non-refundable under any circumstances when the Yacht User cancels, regardless of the cancellation timing
• The Service Fee is only refunded if the marina initiates the cancellation

The Service Fee is charged independently from marina fees and applies to all bookings.

3. Deposit Policy (Platform Standard)

All bookings made through Docking are subject to a mandatory deposit of 30% of the total booking value.

Deposit Amount

• 30% of the total booking value

Deposit Timing

• For bookings made more than 60 days before arrival: The deposit is automatically charged 60 days before arrival
• For bookings made less than 60 days before arrival: The deposit is charged at the time of booking
• You will be notified in advance before any automatic charge is processed.

4. Deposit Refundability

Deposit refundability is determined by the cancellation timing relative to the arrival date:

• Cancellation more than 30 days before arrival: The deposit is automatically refunded (minus the non-refundable Service Fee)
• Cancellation within 30 days of arrival: The deposit is non-refundable by default. The Yacht User may request a refund, which is subject to the marina's approval

The applicable deposit refund conditions are:

• Clearly displayed before booking confirmation
• Shown in the booking summary
• Accepted explicitly by the Yacht User at checkout

Once accepted, the deposit conditions cannot be disputed or overridden.

5. Bookings Made Close to Arrival

Booking made more than 30 days before arrival:

• The deposit is refundable if the Yacht User cancels before the 30-day cutoff. The Service Fee remains non-refundable.

Booking made less than 30 days before arrival:

• A 30% deposit is mandatory at booking
• The deposit is always non-refundable by default
• The Service Fee is non-refundable
• These conditions are clearly displayed before booking confirmation

6. Final Payment & Departure

On the yacht's departure day:

• The remaining balance is automatically charged via Docking

No manual payment is required at the marina unless explicitly stated otherwise.

7. Cancellations

Cancellation more than 30 days before arrival

• Service Fee is non-refundable
• Deposit is automatically refunded

Cancellation within 30 days of arrival

• Service Fee is non-refundable
• Deposit is non-refundable by default. The Yacht User may request a deposit refund, subject to the marina's approval within 48 hours

Exceptional Refund Requests

The Yacht User may cancel the booking and submit a message to the marina explaining the reason for cancellation

• The marina may, at its sole discretion, approve a partial or full refund of the deposit
• Any refund granted under this clause is:
  • Voluntary
  • Exceptional
  • Non-binding
  • Not guaranteed
  • Not precedent-setting

Docking has no obligation to enforce or negotiate discretionary refunds.

8. No-Show Policy

A no-show is defined as failure to arrive at the marina without a valid cancellation submitted through the Docking platform.

For bookings cancelled or not attended within 30 days of arrival:

• The deposit is retained and non-refundable by default

If no notice is given:

• The marina's no-show policy applies
• Up to 100% of the total booking value may be charged

If a marina voluntarily agrees to refund any amount after a no-show or late cancellation, such refund is:

• At the marina's sole discretion
• Not enforceable
• Not subject to dispute

Force Majeure (Weather & Unavoidable Events)

Failure to arrive due to force majeure events — including but not limited to severe weather conditions, port closures, navigation restrictions, mechanical failure caused by external events, or instructions from maritime authorities — does not automatically entitle the Yacht User to a refund.

• The booking is still considered cancelled or a no-show under these Terms
• Deposits and fees remain non-refundable by default, especially for bookings made within 30 days of arrival
• The Yacht User may submit supporting information to the marina via Docking
• Any refund or rescheduling granted due to force majeure is:
  • At the marina's sole discretion
  • Voluntary and exceptional
  • Not guaranteed
  • Not precedent-setting

Docking is not responsible for verifying maritime conditions, weather events, or navigation decisions and does not act as an insurer of the booking.

9. Currency & Charges

• Bookings may be charged in any supported currency available on Docking
• The applicable currency is displayed before booking confirmation
• The booking currency is fixed at confirmation
• Currency conversion rates are determined by the payment provider and may affect the final charged amount

10. Disputes & Authority

In the event of a dispute between the Yacht User and the marina regarding payments, cancellations, deposits, or no-shows:

• Docking acts as the final decision authority
• Decisions are based on:
  • The policy accepted at booking
  • Booking data, timestamps, and logs
  • Evidence provided by both parties

By booking through Docking, you expressly authorize Docking to apply charges, retain funds, or issue refunds in accordance with the accepted terms.

11. Acceptance

By confirming a booking, you acknowledge that you have read, understood, and accepted these Booking, Payment & Cancellation Terms, including the deposit and cancellation policy displayed at checkout.